In the years since opening in 2011, Paws Inn has seen hundreds of beloved pets come through the door. Some have left us for the great kennel in the sky, as seen in our Doggy Heaven Page along with some here. The service offered is best described by these satisfied customers.

Customer Feedback

Suzanne Meli wrote: The team at Paws Inn were such a godsend for my Double Giant OLD Breed boy TUi – a super large old boy but gentle and easy and needing special attention with walking due to his age. They were extremely caring and attentive. RIP Tui.

Being a small, family business, Paws Inn is able to make that extra effort for last minute dramas. Stephanie Brantz a journalist who’s often called away on jobs at the last minute, owned German Shorthaired Pointer, Othello the ‘Black Prince’. She said “Jackie and John managed his medication and took special care of him on his walks.” But when Othello died, Stephanie wrote: ” Jackie and John, thank you for being such an important and wonderful part of his 16 years. You guys are the best.”

Cate Jones owns toy Poodle-X Pepper, who thinks he’s a big dog: “Our little puppy Pepper has been going to Paws Inn for over 5 years. It is very much his second home. He has a regular visit for doggy day care each week and extended stays when he can’t come with us. Pepper loves playing with his doggy mates and going on walks to the park. We love that Jackie and John treat the dogs as if they were their own. The dogs are inside on the lounges just like when they’re at home. So much love and care for the dogs and owners.”

Golden Retriever, Agatha, had been visiting Paws Inn since 2018 not long after arriving from Colombia with her own passport. Owner Natalia said: “It’s like her second home. I couldn’t be happier with their service, always going above and beyond to make sure Agatha is comfortable. I love that Jackie and John treat her as their own.” Natalia’s tribute continues on our Doggy Heaven Page.

Another regular customer is David Langley who owns cheeky Poodle/Schnauzer-X, Coco. “I’ve been using Paws Inn for over five years. I know that when I go out of town I will not be stressed about the care and well being of my dog. Jackie and John are top of the line dog minders. They have always been available for my varying drop off and pock up times, take Coco on lots of long walks, and send me regular updates and photos of Coco for extra peace of mind. Coco always comes home strong, well behaved and cheerful. Paws Inn definitely ticks al the boxes. I wouldn’t leave my dog with anyone else.”

Rachael, an early Paws Inn’s customer, knows a lot about dog behaviour. She offered a valuable tip after the first of many visits that is now passed on to all clients in case they worry. “Thank you so much for taking such lovely care of Humbug. She is a bit grumpy which is always a good indicator that she has had lots of fun.”

CASPER, the Brittany Spaniel, is, as his owner Ron says “a hand-full”. But adds: “he comes back to us happy, healthy and tired and that’s a good thing. The ease of initially establishing a data record and the follow-up visitor check-ins are effortless and efficient. There is no concrete or wire-fenced kennels — only happy dogs having the run of a great little place. I can recommend Paws Inn as the ONLY place we would leave our beloved doggie.” Ron Dyak, Manager, John F Morrissey & Company Lawyers.

Nikkie Doherty described her Staffy-X Bruno “like a brand new dog” after his stay at the Inn. “I’m not sure if you would acknowledge yourselves as dog whisperers Jackie and John. But Bruno seems to have developed a sense of well being – and even muscles. He’s truly happy and his behaviour a lot more mannered. Thank you for being diligent and caring to my little friend. I’m happy to recommend you to other pet owners.”

Dudley the Jack Russell is owned by Anna Williams: “Paws Inn takes the utmost care of our pampered pooch. He is our little furbaby and suffers from separation anxiety. John and Jackie took such good care of him — he was a little sad when he came home! We wouldn’t hesitate in recommending Paws Inn and we now have confidence that we are able to go away and Dudley will be well cared for and happy.”

Maree, the owner of Pugs Chachi and Elroy who spent many holidays at the Inn said: “They love their stays at Paws Inn and never want to come home! Jackie and John care for the dogs like they are their own and send wonderful updates on their daily activities. Would not hesitate to send our furry friends to stay at Paws Inn.” After many happy holidays together, Maree had to sadly inform us in November ’23 that Elroy had passed away.

Harvey has sadly joined his friends in doggy heaven. His owner Lynn kindly donated his beds to other friends at Paws Inn. When he was holidaying at the Inn, Lynn wrote: I highly recommend Paws Inn. Harvey is a regular and loves his stays there. John has a natural affinity with dogs and knowing that Harvey is in safe hands and being well looked after allows us to enjoy holidays without worry.”

Angela the owner of Jug, Summer, said: “She must have had a great weekend; she is exhausted and now sound asleep.”

Tommy and Chester are owned by Margaret who wrote while they stayed at the Inn: “They are having a wonderful vacation. Five star accommodation, so many socialising and exercise opportunities. Heaven is Paws Inn. They are having the best holiday ever!!!! Thank you so much.”

Sophie, the owner of long time visitor Charlie said: “I always dreaded going away and leaving Charlie behind. But I knew Charlie would be cared for and loved like he was at home. When we got to Paws Inn, Charlie literally jumped out of the car!” But at the ripe old age of almost 18, the much loved friend of not only Sophie, but many of Paws Inn regular customers, Charlie left us all to join his brother, Pedro and other chums on our Doggy Heaven Page.

Another relieved holiday maker was Michelle, owner of a beloved rescue pet: “Thank you for all the care and love Penny received from Paws Inn. She looks so fit, healthy and happy.”

Mudgee the Jack Russell is owned by Craig and Florence Dent. “Regular up-dates and photos showed us how well he was being looked after and how happy he was hanging out with other dogs, particularly Braxton. We would highly recommend Paws Inn to anyone who needs a caring environment for their dog while they are away,” they said adding “being able to leave our car at the property was an added bonus.”

Br& Jack R

Kevin O’Toole owner of Airedale, Baron von Awesome, said: “Jackie and John always treat Baron as their own, taking him on loads of walks and being big softies, allow him to sleep close by so he doesn’t get lonely. Being a smaller facility, it has the warmth and friendliness that could never be replicated by the big boarding kennel companies.”


Benny, pictured with his precious ball, had his first holiday away from home at the Inn. Owner Tania, who runs her dog grooming business, The Polished Pet, on the Northern beaches said: It’s really comforting to know there’s somewhere for him to stay, feel loved, safe, happy and well looked after. Thank you so much Jackie, John and Braxton.”


Ryan Fisher wrote in his five star review: “We needed to board our dog Abby and I didn’t want her staying in a cage the whole time (which appeared to be the case with other dog boarding houses). I was very happy when I discovered Paws Inn as they only take a limited number of dogs.”